To connect your smartphone to the BlackVue dashcam's Wi-Fi, stay near the dashcam (the distance between the dashcam and the smartphone should not be more than 10m ).If possible, try to connect to the dashcam's Wi-Fi by using another smartphone and send us the model number and OS version of the smartphone that can't be connected to the dashcam's Wi-Fi. Sometimes, a particular smartphone may fail to connect to the dashcam's Wi-Fi. For example, " A " and " a " are considered different letters. #Garmin dash cam player software issues password* Please note that the dashcam's Wi-Fi password is case sensitive, which means that the upper case and lower case letters are different. #Garmin dash cam player software issues upgrade
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